Tips and tools on Social CRM: Food for thoughts from Altimeter and CMO’s Guide

Source:
http://www.weblog.customercentric.org/2010/03/tips-social-media-crm/

I found this information useful if you need to consider Social CRM (Altimeter) and related decision making tools (CMO’s Guide).
You might be interested by additional content I published earlier this year on this subject.
Social CRM: The New Rules of Relationship Management
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